Terms & Conditions

Velo provides restaurants and food-service businesses ("Merchants") with software for digital menus, QR pay-at-table, order-and-pay, payment links, tipping, reviews, settlements, reconciliation and analytics. Card payments are processed by a regulated payment partner; Velo does not store full card numbers.

You must be at least 18 years old and authorised to act on behalf of your business. You are responsible for the accuracy of the information you provide during onboarding (KYC/KYB), for keeping your credentials confidential, and for all activity under your account.

Merchants must sell only lawful goods and services, honour the prices and descriptions displayed to customers, comply with applicable consumer-protection, tax and food-safety laws, and maintain accurate menu, pricing and policy information.

Platform fees are presented on our Pricing page and/or your commercial agreement. Transaction proceeds, less applicable fees and refunds, are settled to the bank account you verify during onboarding. You authorise us and our payment partner to debit fees and to reverse amounts relating to refunds, chargebacks and disputes.

You may not misuse the Service, attempt to gain unauthorised access, interfere with its security, process payments for prohibited or fraudulent activity, or use it to violate any law or card-scheme rule.

The Service, including its software, design and trademarks, is owned by Velo or its licensors. You retain ownership of your own content (menus, logos, images) and grant us a limited licence to host and display it to operate the Service.

The Service is provided "as is" to the maximum extent permitted by law. We are not liable for indirect, incidental or consequential damages. Nothing in these Terms limits liability that cannot be limited by law.

You may stop using the Service at any time. We may suspend or terminate access for breach of these Terms, risk or compliance reasons, or where required by law or our payment partners.

These Terms are governed by the laws of the United Arab Emirates, unless your commercial agreement specifies otherwise. Questions about these Terms can be sent to support@velopay.app.