Cancellation Policy

Customers may request to cancel an order before the restaurant begins preparation. Once preparation has started, cancellation is at the restaurant's discretion. Approved cancellations are refunded to the original payment method per the Refund Policy.

Merchants may cancel their Velo subscription at any time from the dashboard or by contacting support. Cancellation stops future renewals; access continues until the end of the current billing period.

We may cancel or suspend a transaction or account for fraud, risk, compliance or legal reasons, or where required by our payment partners. Where a payment is cancelled before settlement, no charge is completed.

To cancel an order, contact the restaurant. To cancel a subscription or for assistance, contact support@velopay.app.