Delivery Policy & Method

Velo is a software service delivered electronically. On approval of your account, access to the dashboard, digital menus, QR codes and payment tools is provisioned immediately — there is no physical shipment of the platform.

For orders placed through a restaurant using the platform, fulfilment (dine-in service, takeaway collection, or delivery) is provided by the restaurant. The available methods, areas, times and any delivery fees are displayed by the restaurant at checkout.

Depending on the restaurant, supported methods include: pay-and-dine at the table, takeaway/pickup, and delivery by the restaurant or its delivery partner. The selected method and any associated charges are shown before payment.

Estimated preparation and delivery times are set by the restaurant and shown where applicable. Digital receipts are delivered instantly on-screen and, where provided, by email.

If an order is delayed or not delivered, contact the restaurant first. For payment-related help, contact support@velopay.app.